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Dennis Nind

By Dennis Nind

• 17 articles

How to Create a New Mailbox

A mailbox stores emails sent to your address and allows you to send, receive, and sync messages across devices. Once set up, you can access it via Webmail or your preferred email apps. Each mailbox has a primary email address, and aliases can be added later if needed. This guide shows you how to create a new mailbox in your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you’re not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Email Section 1. In the control panel, click the “Email” tab from the left-hand menu 2. Click the + New Mailbox button Click +New Mailbox 📝 Step 3: Fill Out Mailbox Details Enter the details for your new mailbox: - Email – This will be the name before the @ (e.g. info, resulting in info@yourdomain.com) - Password – Choose a strong, secure password - Mailbox Quota – Set a storage limit, or leave the default Click Create Mailbox to confirm. Create Mailbox Form ✅ Step 4: Confirmation Once created, your mailbox will appear in the list of active mailboxes and will be ready to use. You can now: - Log in via Webmail - Connect to an email app (like Outlook, Apple Mail, or Gmail) - Create aliases or forwarders if needed

Last updated on Apr 30, 2025

Accessing Your Email Control Panel

Your Email Control Panel is where you manage everything related to your email hosting — including mailboxes, spam filtering, auto-responders, and domain-level settings. To keep things simple and secure, you can access it directly through your Eco Web Hosting client area — no separate login required. 🔐 How to Access the Email Control Panel 1. Log in to your Eco Web Hosting client area: https://my.ecowebhosting.co.uk 2. Go to Web and Email Hosting 3. Choose the domain or hosting product linked to your email service 4. Click Manage Email to launch the Email Control Panel This will take you straight into your Enmail dashboard — no need to remember separate credentials. 🔗 What You Can Do in the Email Control Panel From here, you can: - Create and manage mailboxes - Set up email forwarders and aliases - Configure auto-responders (out-of-office messages) - Adjust spam filtering and email security settings - View domain-level email activity

Last updated on Apr 30, 2025

How to Blacklist a Sender Domain

If you’re receiving unwanted emails from a specific domain, you can block the entire domain using your Email Control Panel. This ensures that none of their messages are delivered to any mailboxes under your domain. 🔐 Step 1: Access the Email Control Panel If you’re not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🚫 Step 2: Open the Filters Section 1. In the left-hand menu, click on Email 2. Click the Filters button 3. Then click the Blocked icon ✍️ Step 3: Add a Domain to the Blacklist 1. In the Blocked section, enter the domain you want to block (e.g. example.com) 2. Click Add to apply the filter Once saved, emails from any address ending in that domain will be automatically rejected or filtered, depending on your settings. ✅ That’s It! You’ve now successfully blocked the domain. This filter applies to all email accounts under your domain, helping keep spam or unwanted messages out.

Last updated on Apr 30, 2025

How to Create a Custom Email Filter

Custom email filters allow you to set up specific rules to automatically manage incoming emails — such as moving them to folders, forwarding them to another address, or blocking them entirely. You can create filters based on sender, subject, content, and more. This guide shows you how to set up a custom filter in your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you’re not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Open the Filters Section 1. Click the Email tab in the menu Email Menu 2. Click the Filters button Filters Button ➕ Step 3: Create a New Custom Filter 1. Under the Custom Filters section, click Add Add Custom Filter 🧠 Step 4: Set Up Filter Conditions In the “If…” section, define the rule that triggers the filter. For example, to filter emails from a specific sender: - Condition: Sender - Match Type: Contains - Value: john@example.com You can also filter by: - Subject line - Recipient address - Body content - Header information ⚙️ Step 5: Choose What Happens Once the rule is defined, choose an action to take when the condition is met: - Discard – Deletes the email automatically - Send to Folder – Moves the email to a chosen folder - Forward to Email – Sends the email to another address You can set multiple conditions and actions for each filter. 💾 Step 6: Save Your Filter When you're done, click Create Filter to save and activate it. Create Filter Your custom filter will now run automatically on all incoming emails.

Last updated on Apr 30, 2025

How to Create an Email Whitelist

Whitelisting allows you to mark trusted senders or entire domains as safe — ensuring their emails are never mistakenly flagged as spam or blocked. This is useful for making sure messages from key contacts, systems, or web forms are always delivered. 🔐 Step 1: Access the Email Control Panel If you’re not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Email Section 1. From the left-hand menu, click Email Email Menu ✅ Step 3: Open the Whitelist Section 1. Click the Filters button 2. Then click the Whitelist tab at the top Whitelist Tab ➕ Step 4: Add an Address or Domain - To allow a specific email address, enter it fully (e.g. person@example.com) - To allow all mail from a domain, enter it in this format: @example.com Then click Add to save your entry. Add Whitelist Entry 💡 Whitelist Use Cases - Ensure emails from your own website (e.g. contact forms) aren’t filtered - Prevent trusted senders from being marked as spam - Safeguard key external systems like CRM platforms, alerting tools, or order systems

Last updated on Apr 30, 2025

How to Remove a Custom Email Filter

If you've previously created a custom email filter (e.g. to redirect or block certain messages) and no longer need it, you can remove it in just a few clicks from the Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Navigate to Filters 1. Click on the Email tab in the left-hand menu 2. Then click on Filters Filters Section 🗑 Step 3: Find and Delete the Filter 1. Scroll to the Custom Filters section 2. Locate the filter you wish to remove 3. Click the Delete icon next to that filter Delete Filter Your filter will be removed immediately, and the related action will no longer apply to incoming messages.

Last updated on Apr 30, 2025

How to Edit a Custom Email Filter

Custom filters allow you to automate how specific emails are handled — for example, moving them to folders, forwarding them, or blocking them. If your needs change, you can easily update any filter you’ve created without starting from scratch. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Filters Section 1. Click on the Email tab from the left-hand menu 2. Then click Filters 🛠 Step 3: Locate and Edit the Filter 1. Under Custom Filters, find the filter you want to change 2. Click the Edit icon next to it 🧠 Step 4: Modify the Filter Rules You can now adjust: - Conditions (e.g. sender, subject, body content) - Actions (e.g. discard, move to folder, forward to email) Example: You could change a filter from “Discard emails from newsletter@domain.com” to “Move them to a folder called Promotions”. 💾 Step 5: Save the Changes Once your changes are complete, click EDIT FILTER to apply them. Your updated filter will now apply to all incoming emails that match your revised conditions.

Last updated on Apr 30, 2025

How to Enable a Catch-All Email Address

A Catch-All Email Address allows you to capture all emails sent to invalid or mistyped addresses under your domain. Instead of bouncing, these emails are redirected to a mailbox you choose — ensuring you never miss a message due to a typo. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Open the Settings Section 1. In the left-hand menu, click on Email 2. Then click on Settings Settings Location ⚙️ Step 3: Enable the Catch-All Feature - Find the section labelled Catch-All Address - Toggle the switch to ON (by default, it will be OFF) 📥 Step 4: Choose a Destination Mailbox - Once enabled, a dropdown menu will appear - Select the mailbox where you'd like all unassigned email to be delivered Select Mailbox ✅ Done! Your catch-all address is now active. Any emails sent to misspelled or non-existent addresses at your domain (e.g. info@yourdomain.com instead of support@yourdomain.com) will now be delivered to the mailbox you selected. ⚠️ Note on Spam Catch-all addresses can sometimes attract more spam, since they accept email sent to any address at your domain. Make sure you have effective spam filtering enabled.

Last updated on Apr 30, 2025

How to Change Your Email Password

If you need to update your email password — for security reasons or simply to make it easier to remember — you can do so quickly within your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, start here: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Email Accounts Section 1. Click the Email tab in the left-hand menu 2. Then click Email Account Email Account Section 🔎 Step 3: Find the Email Address - You’ll see a list of existing mailboxes associated with your domain - Locate the email account you'd like to update ⚙️ Step 4: Open the Options Menu 1. Click the three dots next to the mailbox Three Dots 2. Select Change Password from the dropdown Change Password 🔁 Step 5: Set Your New Password - Enter your new password twice to confirm - Or click Generate Random for a strong, secure password - Then click CHANGE PASSWORD to save Set New Password ✅ Done! Your password has now been updated. Be sure to update it in any email apps or devices where you’ve previously saved the old password.

Last updated on Apr 30, 2025

How to Delete a Mailbox

Deleting a mailbox will permanently remove the mailbox and all emails stored within it. This action is irreversible, so if you need to keep any messages, make sure to back them up or move them to another mailbox first. ⚠️ Before You Begin - Make sure you've downloaded or transferred any important emails - Once deleted, the mailbox and all its contents cannot be recovered 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Navigate to the Email Section 1. Click on the Email tab from the left-hand menu Email Menu 🧾 Step 3: Locate the Mailbox 1. You'll see a list of all mailboxes associated with your domain 2. Find the mailbox you wish to delete Select Mailbox 🗑 Step 4: Delete the Mailbox 1. Click the three dots (⋮) next to the mailbox 2. Select Delete Account from the dropdown Delete Mailbox The mailbox will be removed immediately, and access via Webmail or email clients will be revoked.

Last updated on Apr 30, 2025

How to Edit Storage Space of a Mailbox

Each mailbox has a storage quota, which limits how much email it can store. If a mailbox is approaching its limit, you can easily increase or adjust the quota — or set it to unlimited if required. This guide shows you how to update the storage space for a mailbox in your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Go to the Mailboxes Section 1. Click the Email tab in the left-hand menu 2. Click Mailboxes ✏️ Step 3: Select the Mailbox to Edit 1. Find the mailbox you want to change 2. Click the three dots (⋮) next to it 3. Choose Edit Storage Space from the dropdown 📦 Step 4: Update the Quota 1. Enter a new storage value in MB (e.g. 2048 for 2GB) 2. Or select Unlimited if you don’t want a cap 💾 Step 5: Save Your Changes Click Update Size to apply the new quota settings. Your mailbox will now have the updated limit applied immediately. 🧠 Why Adjust Quotas? - Prevent delivery issues caused by full mailboxes - Control storage usage across multiple users - Allocate more space to users who need it

Last updated on Apr 30, 2025

How to Disable IMAP and POP Login

IMAP and POP are two common protocols used by email applications to download messages from your mailbox. - IMAP allows access from multiple devices and keeps messages stored on the server - POP downloads and removes messages from the server, typically used for single-device access If you'd prefer users only access email via Webmail (or want to limit device syncing), you can disable both IMAP and POP login access for individual mailboxes. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Navigate to the Mailbox Settings 1. In the left-hand menu, click on Email Mail Section 2. Locate the mailbox you want to modify 3. Click the three dots (⋮) next to that mailbox Three Dots ✏️ Step 3: Open the IMAP & POP Settings 1. From the dropdown menu, select IMAP & POP IMAP POP Option ❌ Step 4: Disable Access 1. Toggle the switches to turn IMAP and/or POP access OFF 2. Click Save to apply the changes Toggle IMAP POP Once disabled, the mailbox will no longer be accessible from traditional email clients like Outlook, Thunderbird, or Apple Mail — but it can still be accessed via Webmail. 💡 Why Disable IMAP or POP? - Improve control over how email is accessed - Prevent use of personal devices for business email - Force all email activity through Webmail for security or monitoring

Last updated on Apr 30, 2025

How to Create an Email Alias

An email alias is an alternative email address that automatically forwards messages to a primary mailbox — without creating a separate inbox. It’s useful for creating role-based or public-facing addresses like support@yourdomain.com while keeping your personal mailbox private. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Email Section 1. In the left-hand menu, click Email Email Menu 2. Under the Mailboxes list, find the mailbox you want the alias to forward to Select Mailbox ➕ Step 3: Create a New Email Alias 1. Click the three dots (⋮) next to the mailbox 2. Choose @Aliases from the dropdown Open Aliases 3. In the text field, enter the alias address (e.g. support) 4. Click Add to save the alias Add Alias ✅ Test the Alias Send a test email to your new alias (e.g. support@yourdomain.com) and make sure it delivers to the primary mailbox. 🧠 Good to Know - Aliases do not have their own inbox or login - You can add multiple aliases to the same mailbox - You can remove or update aliases from the same menu at any time

Last updated on Apr 30, 2025

How to Remove an Email Alias

Email aliases are helpful for redirecting messages to a primary mailbox — but if one is no longer needed, it can be quickly removed from the Email Control Panel. This guide walks you through how to delete an existing alias. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Navigate to the Mailboxes Section 1. Click the Email tab in the left-hand menu Email Menu 2. Make sure Mailboxes is selected Mailboxes ✏️ Step 3: Open Alias Management 1. Locate the mailbox that contains the alias you want to remove 2. Click the three dots (⋮) next to the mailbox 3. Select @Aliases from the dropdown Open Aliases 🗑 Step 4: Remove the Alias 1. A list of aliases for that mailbox will appear 2. Click the Delete icon next to the alias you want to remove Delete Alias The alias will be deleted immediately and will no longer forward email to the mailbox. ✅ Done! You’ve successfully removed the alias. Messages sent to that alias address will now be rejected unless it’s re-added or assigned elsewhere.

Last updated on Apr 30, 2025

How to Set Up an Email Forwarder

An email forwarder automatically redirects emails from one address to another — for example, from info@yourdomain.com to you@example.com. This is useful if you want to receive emails in a central inbox without creating multiple accounts. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Navigate to the Email Section 1. In the control panel, click the Email tab 🔁 Step 3: Open the Forwarders Section 1. Click on the Forwarders button under the Email section Forwarders ➕ Step 4: Add a New Forwarder 1. Click the Add Forwarder button Add Forwarder ✏️ Step 5: Configure the Forwarding Rule Fill in the form with the following: - Address to Forward – The mailbox you're forwarding from (e.g. info@yourdomain.com) - Destination Email Address – The email address you want messages delivered to (e.g. yourname@example.com) Then click Add Forwarder to save the rule. Add Forwarder Form ✅ Confirmation Your new forwarder will now appear in the list. All future messages sent to the original address will automatically be redirected to the destination address. 💡 Tip Forwarders are great for: - Consolidating multiple email addresses into one inbox - Setting up temporary redirects (e.g. during staff absence) - Handling generic role-based addresses like sales@ or support@

Last updated on Apr 30, 2025

How to Delete an Email Forwarder

If you no longer need an email forwarder — or want to stop messages from being redirected to another address — you can remove it quickly from your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Navigate to the Email Section 1. In the left-hand menu, click Email 🔁 Step 3: Open the Forwarders Section 1. Click on Forwarders 🗑 Step 4: Delete the Forwarder 1. In the list of existing forwarders, find the one you want to remove 2. Click the Delete icon next to it You’ll see a confirmation message that the forwarder has been deleted. Emails will no longer be redirected from that address.

Last updated on Apr 30, 2025

How to Blacklist an Email Address

If you're receiving unwanted emails from a specific sender, you can block that address by adding it to your Blocked List. This ensures messages from that sender are automatically rejected before reaching your inbox. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Open the Filters Section 1. Click the Email tab in the left-hand menu 2. Click Filters 3. Click the Blocked tab Blocked Tab ➕ Step 3: Add the Email Address to the Blocklist 1. Enter the full email address you want to block (e.g. spamuser@example.com) 2. Click Add Add Blocked Address Once added, all future emails from this address will be blocked from delivery to your domain. ✅ That’s It! You've successfully blocked the sender. You can return to this section at any time to remove or add more email addresses to your blocklist.

Last updated on Apr 30, 2025