Home Domain & DNS Management

Domain & DNS Management

Dennis Nind
By Dennis Nind
• 14 articles

Pointing Your Domain to Eco Web Hosting (Nameservers/IPs)

To use your domain with your Eco Web Hosting account, you’ll need to point it to our servers. This can be done by updating your domain’s nameservers or, in some cases, by using the server’s IP address. You’ll find all the necessary details in your welcome email — but here’s a full breakdown if you need help along the way. 🔁 Option 1: Pointing via Nameservers (Recommended) Most domains can be connected by updating their nameservers. This tells the domain to use Eco Web Hosting’s DNS system. ✅ Use the following nameservers - ns1.da.hostns.io - ns2.da.hostns.io 📍 Where do I change this? You’ll need to log in to the company where your domain is registered (like GoDaddy, Namecheap, etc.) and update the nameservers in your domain’s DNS settings. If your domain is registered with us, then you will be able to update these from within the 'Domains' section of our client area. 📬 Tip: If you’re not sure where your domain is registered, you can use a WHOIS lookup tool to check. 🌐 Option 2: Pointing via IP Address (Advanced) If you'd prefer to manage DNS elsewhere (or need to keep existing records), you can point your domain using an A record that directs traffic to your Eco Web Hosting server. 🔎 Where to find your server IP: 1. Log in to your Eco Web Hosting client area 2. Click Manage Hosting next to your product 3. The IP address is shown in your control panel's Account Info section (Look for: "Shared IP Address" or "Server IP") ✅ Update your domain’s A record: - Set the A record for your domain (e.g. yourdomain.com) to point to the IP address provided - Do the same for the www version (e.g. www.yourdomain.com) ⚠️ DNS changes can take up to 24–48 hours to fully propagate across the internet. ✉️ Important: Update Your MX Record (If Managing DNS Manually) If you choose to manage your domain’s DNS manually (without using our nameservers), you'll also need to set the correct MX record to ensure email delivery works correctly through our platform. ✅ Use the following MX record: - mx.enmail.co Without this, you may not receive emails sent to your domain. 🧭 Managing DNS in the Hosting Control Panel If you're using Eco Web Hosting’s nameservers, you can manage DNS records directly from your hosting control panel: 1. From your client area, click Manage Hosting 2. Open the DNS Settings or DNS Management section 3. Add or edit common records: - A record – Points a subdomain to an IP address - CNAME – Points a subdomain to another domain (e.g. www to yourdomain.com) - MX – Controls where email is delivered - TXT – Used for email verification, SPF/DKIM, or domain validation 🛡 If you’re using external email services (like Google Workspace or Microsoft 365), you’ll need to add their DNS records here.

Last updated on Apr 30, 2025

Managing DNS Records in the Hosting Control Panel

If your domain is using Eco Web Hosting’s nameservers (ns1.da.hostns.io and ns2.da.hostns.io), you can manage all DNS records directly from your hosting control panel. This allows you to configure A records, MX entries, CNAMEs, TXT records, and more — essential for connecting services, routing email, or verifying domain ownership. 🔍 How to Access DNS Management 1. Log in to your Eco Web Hosting client area: https://my.ecowebhosting.co.uk 2. Click Manage Hosting next to your domain 3. In the hosting control panel, open DNS Management 4. You’ll see your domain’s current DNS records, with options to add, edit, or remove them 🧾 Common DNS Record Types A Record Points your domain or subdomain to an IP address. Example: - Host: yourdomain.com - Type: A - Value: 123.123.123.123 CNAME Record Points a subdomain to another domain (not an IP address). Example: - Host: www - Type: CNAME - Value: yourdomain.com MX Record Directs email delivery. If you're using our email platform: - Host: yourdomain.com - Type: MX - Value: mx.enmail.co - Priority: 10 TXT Record Used for domain verification or email security (SPF/DKIM). Example SPF record: - Host: yourdomain.com - Type: TXT - Value: v=spf1 include:_spf.enmail.co ~all AAAA Record Points to an IPv6 address (optional, advanced). SRV Record Used for special services like Microsoft 365 or VOIP (rarely needed). ➕ How to Add or Edit a Record 1. Click Add Record or Edit next to an existing one 2. Select the record type (A, CNAME, MX, etc.) 3. Fill in the host, value, and other required fields 4. Click Save to apply changes Note: DNS changes may take up to 24–48 hours to propagate across the internet. ✅ Common Use Cases - Point your domain to a third-party platform like Wix, Squarespace, or Shopify - Set up subdomains like blog.yourdomain.com or shop.yourdomain.com - Verify domain ownership for services like Google Workspace or Microsoft 365 - Improve email delivery with SPF and DKIM records - Use the correct MX record for Eco Web Hosting email: mx.enmail.co

Last updated on Apr 30, 2025

Creating and Managing Subdomains

A subdomain is a prefix added to your main domain name — for example, blog.yourdomain.com or shop.yourdomain.com. They’re perfect for separating sections of your website, setting up landing pages, or running test environments. With your Eco Web Hosting account, you can create and manage subdomains easily from within your hosting control panel. ➕ How to Create a Subdomain 1. Log in to your Eco Web Hosting client area 2. Click Manage Hosting next to your domain 3. In the hosting control panel, look for Subdomain Management or Subdomains 4. Enter the name of the subdomain you’d like to create (e.g. blog) 5. Choose the domain it should be linked to (e.g. yourdomain.com) 6. Click Create Once created, the subdomain will automatically point to a folder inside your website files (usually something like /domains/yourdomain.com/public_html/blog/). You can now upload a separate site, install WordPress, or place specific files into that folder to power the subdomain. 🔁 Managing an Existing Subdomain After your subdomain is created, you can: - Access its file directory via the File Manager - Upload a separate site or content just for the subdomain - Install WordPress or other applications into it - Set up DNS records (e.g. a separate A record) if needed - Remove the subdomain from the same Subdomain Management area 🔧 Subdomains & DNS If you’re using Eco Web Hosting's nameservers, DNS for your subdomains is handled automatically. However, if you're managing DNS externally and want to point a subdomain to your hosting account, you’ll need to add an A record with the correct server IP: Example: - Host: blog.yourdomain.com - Type: A - Value: (your hosting IP address — available in your control panel under "Account Info") 🧪 Common Uses for Subdomains - blog.yourdomain.com – A blog separate from your main site - shop.yourdomain.com – An online store - test.yourdomain.com – A development or staging environment - landing.yourdomain.com – A marketing or campaign-specific page

Last updated on Apr 30, 2025

Setting Up Website Redirects or URL Forwarding

Redirects allow you to send visitors from one URL to another — whether it’s from an old page to a new one, from http to https, or even from one domain to a completely different website. With Eco Web Hosting, you can set up and manage redirects easily from within your hosting control panel. 🔁 Common Uses for Redirects - Redirect http://yourdomain.com to https://yourdomain.com - Redirect www.yourdomain.com to yourdomain.com (or vice versa) - Redirect old pages to new ones (great for SEO and user experience) - Redirect a whole domain to another domain (e.g. oldsite.com → newsite.com) 🛠️ How to Set Up a Redirect 1. Log in to your Eco Web Hosting client area 2. Click Manage Hosting for your website 3. In the hosting control panel, go to Site Redirection or Redirects 4. Click Create New Redirect 5. Fill in the details: - Local URL: the part of your domain you want to redirect (e.g. /old-page) - Destination URL: the full address you want to send visitors to (e.g. https://yourdomain.com/new-page) - Redirect Type: - 301 (Permanent) – Best for SEO when the change is long-term - 302 (Temporary) – Used for short-term redirection 6. Click Create The redirect will take effect immediately. You can test it by visiting the original URL in your browser. 🌐 Redirecting the Whole Domain To forward all traffic from one domain to another: - Leave Local URL blank - Enter the full target URL in Destination URL (e.g. https://newsite.com) - Set the redirect type to 301 if it's a permanent move 🧰 Tips for Managing Redirects - Use 301 redirects if you're moving content permanently — search engines will update their index - Avoid creating redirect loops (e.g. redirecting /page to /page) - If you're using WordPress, some plugins can handle redirects within your site — but using the hosting control panel is often more reliable 🔐 Want to Force HTTPS? To ensure all traffic goes to the secure (https://) version of your site: 1. Enable your SSL certificate (via the SSL/TLS section) 2. Then set a redirect from http://yourdomain.com to https://yourdomain.com – You can do this either using Redirects or via .htaccess (ask support if you're unsure)

Last updated on Apr 30, 2025

Transferring a Domain to Eco Web Hosting

Already own a domain elsewhere? You can transfer it to Eco Web Hosting for easier management, simplified billing, and seamless integration with your hosting services. This guide walks you through the steps for transferring most common domain types, such as .com, .net, and .co.uk. 🔐 Step 1: Prepare Your Domain for Transfer Before starting the transfer from your current provider: - Unlock the domain (remove registrar lock) - Obtain the EPP/Auth code (also called a transfer key or domain password) - Ensure WHOIS contact details are correct - Disable any domain privacy or protection services - Make sure the domain hasn’t been registered or transferred in the last 60 days 🔄 For .co.uk domains, you’ll need to ask your current provider to update the IPS Tag 🚀 Step 2: Start the Transfer in Your Client Area 1. Log in to https://my.ecowebhosting.co.uk 2. Go to Domains > Transfer a Domain to Us 3. Enter the domain you’d like to transfer 4. Provide the EPP/Auth code (if required) 5. Click Add to Cart and proceed to checkout 🕒 Step 3: Wait for Confirmation Once the transfer is submitted: - You may receive an email asking you to confirm the transfer (for gTLDs like .com) - Most transfers complete within 24–72 hours, depending on the domain type and current registrar ✅ Once Complete You’ll be able to manage the domain fully from your Eco Web Hosting client area — including DNS, renewals, and contact details.

Last updated on Apr 30, 2025

Website Preview – How do I preview my websites before updating the DNS?

If your domain hasn’t yet been pointed to our servers — or you just want to test your site before going live — our new Website Preview tool makes it easy. You can generate a temporary preview link that lets you view your site without needing to update DNS settings. This feature is now available in your Hosting Control Panel under Extra Features. 🔐 Step 1: Access the Hosting Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Web Hosting Control Panel 🌐 Step 2: Open the Website Preview Tool 1. Once in the control panel, scroll down or use the search bar to find Extra Features 2. Click on Website Preview You’ll see a list of domains associated with your account. 🔧 Step 3: Generate or View a Preview Link - If a preview link has already been generated, you’ll see a temporary .prevu.io URL next to your domain - Click Open Preview to view the site in a new tab - If a preview hasn’t been created yet, click Generate Preview URL This creates a link like: yourdomain.prevu.io 📅 Important Notes - Preview links expire automatically after 14 days - Performance may be slightly slower when using a preview URL - The preview uses your live hosting account and files — so you can test real content and functionality 🧠 When to Use This - You’re migrating a site and want to confirm it works before pointing DNS - You’re working with a developer and want to share a private preview - You want to test a staging or new design version before go-live

Last updated on May 03, 2025

Managing Domain Auto-Renewal: Preventing Unexpected Expirations

Managing Domain Auto-Renewal: Preventing Unexpected Expirations **Description:**Keeping your domain name renewed is essential for uninterrupted website and email service. This guide explains how domain renewal settings work, how to enable or disable auto-renewal, and practical steps you can take to avoid unintended domain expirations or service interruptions. This article is designed for shared hosting customers with basic technical knowledge. Why Domain Renewal Matters A domain name is your website’s address. If it expires: - Your website and email may go offline - Visitors won’t be able to access your site - The domain could be registered by someone else Proactive renewal management is critical to avoid downtime or loss of your domain. Understanding Domain Renewal Settings - **Auto-Renewal:**Automatically renews your domain before it expires, using your saved payment method. - **Manual Renewal:**You must log in and renew the domain before the expiry date. - **Renewal Reminders:**Eco Web Hosting will send reminder emails ahead of expiration, regardless of your renewal setting. How to Check and Manage Domain Auto-Renewal Step 1: Log Into Your Client Area 1. Go to Eco Web Hosting Client Area 2. Enter your login credentials. Step 2: View Your Domains 1. Click on Domains > My Domains in the top menu. 2. You’ll see a list of all your domains, their expiry dates, and renewal status. Step 3: Edit Auto-Renewal Settings 1. Find the domain you wish to manage. 2. Click Manage next to the domain. 3. Look for the Auto-Renewal section (usually in the sidebar or near the expiry date). 4. Toggle the setting to: - Enable Auto-Renewal (recommended to prevent expiry) - Disable Auto-Renewal (you will need to renew manually) > **Tip:**Domains with auto-renew enabled will attempt renewal several days before the expiry date. Example: Enabling Auto-Renewal 1. Domains > My Domains 2. Click Manage next to mywebsite.com 3. Under Auto-Renewal, click Enable 4. Confirm your choice How to Manually Renew a Domain 1. Follow the steps above to Manage your domain. 2. Locate the Renew Now button. 3. Choose the renewal period (e.g., 1 or 2 years). 4. Complete the payment process. Best Practices to Prevent Expiration - **Keep Auto-Renewal Enabled:**This is the simplest way to avoid lapses. - **Maintain Up-to-Date Payment Details:**Ensure your saved card isn’t expired or declined. - **Whitelist Eco Web Hosting Emails:**Add our email address to your contacts so renewal reminders don’t go to spam. - **Check Your Domains Regularly:**Log in periodically to review upcoming expirations. Troubleshooting: Common Issues Auto-Renewal Failed - Possible Causes: - Expired or invalid payment method - Payment declined by your bank - Solution: 1. Update your payment details in the client area. 2. Retry the renewal or contact your bank if payment is being blocked. Didn't Receive Renewal Reminders - Check your spam/junk folder - Update your contact email in the client area Accidentally Disabled Auto-Renewal - Simply re-enable auto-renewal using the steps above. Frequently Asked Questions What Happens If My Domain Expires? - Your website and email will stop working immediately. - The domain enters a grace period (length varies by extension). - After the grace period, the domain may enter "redemption," which can require a fee to recover. - Eventually, it may be released and can be registered by someone else. Can I Disable Auto-Renewal? - Yes, but you are responsible for renewing the domain before it expires. - We strongly recommend keeping auto-renewal enabled unless you are planning to let the domain lapse. Example: Checking Expiry and Auto-Renew Status 1. Log in to your client area. 2. Go to Domains > My Domains. 3. Review each domain’s expiry date and auto-renew status. 4. Update as needed to prevent accidental expiration. Additional Tips - If you host multiple domains, consider enabling auto-renewal for all key domains. - For resellers: Instruct your clients about the importance of renewal and auto-renewal settings. - Use calendar reminders as a backup to email notifications. Need More Help? If you have followed these steps and still have issues, please submit a support ticket with: - The affected domain name(s) - A description of the issue - Screenshots or error messages (if available) Keep your domain active and your website online by managing your renewal settings today!

Last updated on Aug 08, 2025

Understanding Domain Verification: How to Restore Website Access

Understanding Domain Verification: How to Restore Website Access **Description:**A comprehensive guide for Eco Web Hosting shared hosting customers on navigating domain verification, updating domain contact emails, and resolving common access issues. This article covers the process step-by-step, highlights useful troubleshooting tips, and empowers you to fix most problems without server admin access. Table of Contents - What Is Domain Verification? - Why Is Domain Verification Important? - Common Reasons for Lost Website Access - Step-by-Step: How to Complete Domain Verification - How to Update Domain Contact Email - Troubleshooting Domain Verification Issues - Examples - FAQs - Further Assistance What Is Domain Verification? Domain verification is the process of confirming that the contact details (especially the email address) listed for your domain are accurate and up-to-date. This is required by domain registrars and ICANN (the global domain authority) to ensure the legitimacy and security of domain ownership. Why Is Domain Verification Important? - Prevents Suspension: Domains with unverified or outdated contact information may be suspended, causing your website and email to go offline. - Enables Domain Management: Verification is needed to update DNS, transfer your domain, or make ownership changes. - Protects Your Account: Ensures only authorised users can control the domain. Common Reasons for Lost Website Access 1. Missed Verification Email: The verification request email was not seen or went to spam. 2. Outdated Contact Email: The registered domain contact email is no longer accessible. 3. Changed Registrar Details: Domain was transferred, triggering a new verification. 4. Failure to Respond: Verification not completed within the allowed time (typically 15 days). Step-by-Step: How to Complete Domain Verification 1. Locate the Verification Email - Check the inbox (and spam/junk folder) of the domain registrant’s email address. - The email will come from your domain registrar or Eco Web Hosting with a subject like:"Action Required: Please Verify Your Domain Contact Information" 2. Follow the Verification Link - Open the email and click the verification link. - This will take you to a confirmation page.Complete any required steps (such as ticking a box or pressing Confirm). 3. Wait for Confirmation - You should see a success message or receive a confirmation email. - Your domain’s status will update automatically—usually within a few minutes, but it may take up to 24 hours. How to Update Domain Contact Email If you can’t access the current contact email: Through Your Eco Web Hosting Client Area 1. Log in to your Eco Web Hosting client area. 2. Go to Domains > Manage Domains. 3. Select your domain and look for Contact Information or Edit Contact Details. 4. Update the Registrant Email Address to your current, accessible email. 5. Save changes. 6. A new verification email will be sent to the updated address.Follow the instructions in Step-by-Step: How to Complete Domain Verification. Troubleshooting Domain Verification Issues Didn’t Receive the Verification Email? - Check spam/junk and promotions folders. - Make sure your mailbox isn’t full and can receive new mail. - Confirm you’re checking the correct email address (see Contact Info in your client area). Email Address Is Wrong or Inaccessible - Update your domain’s contact email via the client area (see How to Update Domain Contact Email). - If you no longer have access to your account, use the password reset tool or contact support via a support ticket. Domain Still Suspended After Verification - Wait up to 24 hours for the status to update. - Clear your browser cache or try from a different device. - Use Whois Lookup to confirm your domain’s status. - If still suspended, raise a support ticket with Eco Web Hosting. Example Error Messages "This domain has been suspended due to verification failure." "Website temporarily unavailable - domain contact details unverified." Examples Example 1: Completing Verification > You receive an email with the subject “IMMEDIATE VERIFICATION REQUIRED for yourdomain.com”.Click the link, confirm your details, and your site is restored within the hour. Example 2: Updating Contact Email > Your old admin@yourdomain.com email no longer exists.Log in to your client area, change the contact to newadmin@yourdomain.com, save, and complete the new verification. FAQs **Q: How often do I need to verify my domain?**A: Only when you register, transfer, or change your domain contact information. **Q: Will my website go offline if I don’t verify?**A: Yes. Domains without verified contact info will be suspended until verification is complete. **Q: Can I use any email address for verification?**A: Use a valid, regularly monitored email. Avoid generic or expired addresses. Further Assistance If you’ve followed these steps and still cannot restore access: - Gather relevant details (domain name, error messages, what you’ve tried). - Submit a support ticket via your Eco Web Hosting client area. Tip: Keeping your contact details up-to-date in your client area prevents most verification issues!

Last updated on Aug 08, 2025

Troubleshooting DNSSEC: How to Resolve Common Domain Configuration Challenges

Troubleshooting DNSSEC: How to Resolve Common Domain Configuration Challenges **Description:**A step-by-step guide to understanding DNSSEC, identifying configuration issues, and safely disabling or reconfiguring DNS settings for shared hosting customers. What is DNSSEC? DNSSEC (Domain Name System Security Extensions) is a security protocol that adds a layer of cryptographic authentication to DNS, helping to protect your domain from certain types of attacks (like DNS spoofing). However, if it’s misconfigured or not supported by your DNS provider, it can cause domain resolution problems. Common DNSSEC Issues on Shared Hosting - Website not loading or showing “Server not found” errors - Email delivery failures - Intermittent domain accessibility - DNSSEC validation errors in domain check tools Step 1: Check Your Domain’s DNSSEC Status You can check your DNSSEC status using online tools: - MXToolbox DNSSEC Test - DNSViz - Google Admin Toolbox Dig Look for: - “DNSSEC signed” status - Errors like “insecure”, “bogus”, or “no DS record found” Step 2: Understand Your DNS Hosting Situation - **If your domain uses Eco Web Hosting nameservers:**DNSSEC is not supported on our shared hosting nameservers. Enabling DNSSEC at your domain registrar will cause resolution issues. - **If your domain points to third-party DNS (like Cloudflare or external registrars):**DNSSEC should only be enabled if your DNS provider supports it and you have added the correct DS records at your domain registrar. Step 3: Troubleshooting and Resolving DNSSEC Issues A. My Domain is Down or Inaccessible Symptoms: - Domain does not resolve - You see DNSSEC validation errors in online tools Actions: 1. Check if DNSSEC is enabled: - Login to your domain registrar’s control panel. - Look for DNSSEC settings (may be called “DNSSEC”, “DS records”, or “DNS Security”). 2. If DNSSEC is enabled and you are using Eco Web Hosting nameservers: - Disable DNSSEC immediately (see instructions below). 3. If using third-party DNS (e.g., Cloudflare): - Make sure the DNS provider supports DNSSEC. - Confirm the DS records at your registrar exactly match the values provided by your DNS provider. B. How to Disable DNSSEC at Your Domain Registrar General Steps (may vary by registrar): 1. Log in to your domain registrar’s dashboard. 2. Go to the DNS management or DNSSEC section. 3. Locate the active DS records or DNSSEC settings for your domain. 4. Remove all DS records or set DNSSEC to “Off”. 5. Save your changes. > Note: DNS changes may take up to 24–48 hours to propagate. Example: Disabling DNSSEC at Namecheap - Go to Domain List > Click Manage next to your domain - Click the Advanced DNS tab - Scroll to DNSSEC section - Click Remove All Records or toggle DNSSEC “Off” C. Reconfiguring DNSSEC (If Using Third-Party DNS) If you wish to use DNSSEC with an external DNS provider (NOT Eco Web Hosting): 1. Enable DNSSEC in your DNS provider’s panel (e.g., Cloudflare) 2. Copy the generated DS record(s) 3. Add these DS records to your domain registrar’s DNSSEC section 4. Save changes and allow time for propagation 5. Test with MXToolbox or DNSViz for validation Step 4: Test and Confirm Resolution After disabling or updating DNSSEC: - Use MXToolbox DNSSEC Test to confirm your domain is now “insecure” (DNSSEC off) or “secure” (if properly configured) - Check your website and email functionality Example Troubleshooting Scenarios Example 1: Accidentally Enabled DNSSEC While Using Eco Web Hosting Nameservers Result: Website and email down. Solution: - Disable DNSSEC at registrar (remove DS records). - Wait for DNS propagation (up to 48 hours). - Retest domain. Example 2: Using Cloudflare DNS with DNSSEC Result: - Website down, DNS validation errors. Solution: - Ensure Cloudflare DNSSEC is enabled. - Copy DS record from Cloudflare. - Add DS record at your domain registrar. - Save and wait for propagation. Tips & Best Practices - Never enable DNSSEC unless your DNS provider supports it and you know how to configure DS records. - Always back up your DNS settings before making changes. - Use DNS check tools before and after changes to verify status. - For shared hosting with Eco Web Hosting nameservers, keep DNSSEC disabled. Still Need Help? If you’ve followed these steps and your domain is still not resolving, please: - Gather details of what you’ve tried - Take screenshots of DNSSEC settings and errors - Submit a support ticket via your Eco Web Hosting client area Our support team is here to assist you!

Last updated on Aug 08, 2025

Understanding Domain Suspension: What to Do When Your Domain Is Locked

Understanding Domain Suspension: What to Do When Your Domain Is Locked Last updated: August 2025 A suspended domain means your website and related services (like email) are offline and inaccessible. Domain suspension can occur for several reasons, but the good news is that most issues can be resolved quickly from your Eco Web Hosting client area. This article explains how to check your domain’s status, common reasons for suspension, and clear steps to get your site back online. What Is Domain Suspension? Domain suspension occurs when your domain registrar (or hosting provider) temporarily disables your domain name. When suspended, your website, email, and any other services tied to the domain will stop working. Common reasons include: - Expired domain registration - Outstanding invoices or unpaid renewals - Invalid or outdated WHOIS contact information - Breach of registry or hosting terms (e.g. abuse reports, policy violations) Step 1: Check Your Domain Status Before troubleshooting, confirm if your domain is actually suspended: 1. Visit your websiteIf you see a holding page, suspension notice, or errors like “Domain not found,” your domain may be suspended. 2. Log in to your Eco Web Hosting client area - Go to https://my.ecowebhosting.co.uk - Navigate to Domains > My Domains - Find your domain in the list and check its current status (look for terms like “Suspended,” “Expired,” or “Active”) 3. Perform a WHOIS lookupUse a WHOIS tool (e.g. whois.domaintools.com) to check for suspension messages or expiry information.Look for lines such as: Domain Status: clientHold Domain Status: suspended Step 2: Identify the Cause of Suspension Common Reasons & Solutions 1. Expired Domain Registration - **Solution:**Renew your domain in the client area: - Go to Domains > My Domains - Click Manage next to the affected domain - Select Renew Now and complete payment 2. Unpaid Invoices - Solution: - Go to Billing > My Invoices in your client area - Settle any outstanding invoices related to your domain or hosting 3. Invalid WHOIS Contact Information - Solution: - Go to Domains > My Domains - Click Manage and then Contact Information - Update your name, email, address, and phone number as necessary - Save changes Tip: Always use a valid email address. Some registries send a verification link—make sure to check your inbox (and spam folder) for these emails and complete verification promptly. 4. Registry Policy or Abuse Issues - Solution: - Check your email for any notifications from Eco Web Hosting or the registry - Read the message carefully and follow the instructions provided - If you’re unsure, submit a support ticket through your client area with details Step 3: Reactivate Your Domain Once you’ve resolved the underlying issue: 1. **Allow up to 24 hours for changes to take effect.**DNS changes and domain reactivation may require some propagation time. 2. **Check your website and email services.**Your site should become accessible again when the suspension is lifted. Troubleshooting & FAQs Why is my site still down after renewal? - **DNS Propagation:**It can take up to 24 hours for DNS changes to fully propagate worldwide. - **Browser Cache:**Clear your browser cache or try a different device/network. I updated my WHOIS info but didn’t receive a verification email. - Check spam/junk folders. - Verify email address spelling. - **Resend verification:**In your client area, try updating your WHOIS info again or use the “Resend Verification” option if available. Can I access my website files while suspended? - Yes, you can usually access your hosting control panel (e.g. cPanel or File Manager) to back up your files or make updates, unless your hosting account is also suspended for non-payment. Example: Updating WHOIS Contact Information 1. Log in to your Eco Web Hosting client area 2. Go to Domains > My Domains 3. Click Manage beside your domain 4. Select Contact Information 5. Update fields as needed 6. Click Save Changes Best Practices to Avoid Suspension - Enable auto-renewal for your domains - Keep your billing info and WHOIS details up-to-date - Check your email regularly for notices from your registrar or Eco Web Hosting - Set calendar reminders for domain expiry dates Still Need Help? If you’ve followed the steps above and your domain is still suspended, please submit a support ticket via your client area. Include: - Your domain name - Steps you’ve already tried - Any error messages or notices received Our support team is here to help you get your website back online as quickly as possible!

Last updated on Aug 08, 2025