Home Domain & DNS Management Understanding Domain Verification: How to Restore Website Access

Understanding Domain Verification: How to Restore Website Access

Last updated on Aug 08, 2025

Understanding Domain Verification: How to Restore Website Access

**Description:**A comprehensive guide for Eco Web Hosting shared hosting customers on navigating domain verification, updating domain contact emails, and resolving common access issues. This article covers the process step-by-step, highlights useful troubleshooting tips, and empowers you to fix most problems without server admin access.

Table of Contents

What Is Domain Verification?

Domain verification is the process of confirming that the contact details (especially the email address) listed for your domain are accurate and up-to-date. This is required by domain registrars and ICANN (the global domain authority) to ensure the legitimacy and security of domain ownership.

Why Is Domain Verification Important?

  • Prevents Suspension: Domains with unverified or outdated contact information may be suspended, causing your website and email to go offline.
  • Enables Domain Management: Verification is needed to update DNS, transfer your domain, or make ownership changes.
  • Protects Your Account: Ensures only authorised users can control the domain.

Common Reasons for Lost Website Access

  1. Missed Verification Email: The verification request email was not seen or went to spam.
  2. Outdated Contact Email: The registered domain contact email is no longer accessible.
  3. Changed Registrar Details: Domain was transferred, triggering a new verification.
  4. Failure to Respond: Verification not completed within the allowed time (typically 15 days).

Step-by-Step: How to Complete Domain Verification

1. Locate the Verification Email

  • Check the inbox (and spam/junk folder) of the domain registrant’s email address.
  • The email will come from your domain registrar or Eco Web Hosting with a subject like:"Action Required: Please Verify Your Domain Contact Information"

2. Follow the Verification Link

  • Open the email and click the verification link.
  • This will take you to a confirmation page.Complete any required steps (such as ticking a box or pressing Confirm).

3. Wait for Confirmation

  • You should see a success message or receive a confirmation email.
  • Your domain’s status will update automatically—usually within a few minutes, but it may take up to 24 hours.

How to Update Domain Contact Email

If you can’t access the current contact email:

Through Your Eco Web Hosting Client Area

  1. Log in to your Eco Web Hosting client area.
  2. Go to Domains > Manage Domains.
  3. Select your domain and look for Contact Information or Edit Contact Details.
  4. Update the Registrant Email Address to your current, accessible email.
  5. Save changes.
  6. A new verification email will be sent to the updated address.Follow the instructions in Step-by-Step: How to Complete Domain Verification.

Troubleshooting Domain Verification Issues

Didn’t Receive the Verification Email?

  • Check spam/junk and promotions folders.
  • Make sure your mailbox isn’t full and can receive new mail.
  • Confirm you’re checking the correct email address (see Contact Info in your client area).

Email Address Is Wrong or Inaccessible

  • Update your domain’s contact email via the client area (see How to Update Domain Contact Email).
  • If you no longer have access to your account, use the password reset tool or contact support via a support ticket.

Domain Still Suspended After Verification

  • Wait up to 24 hours for the status to update.
  • Clear your browser cache or try from a different device.
  • Use Whois Lookup to confirm your domain’s status.
  • If still suspended, raise a support ticket with Eco Web Hosting.

Example Error Messages

"This domain has been suspended due to verification failure."
"Website temporarily unavailable - domain contact details unverified."

Examples

Example 1: Completing Verification

> You receive an email with the subject “IMMEDIATE VERIFICATION REQUIRED for yourdomain.com”.Click the link, confirm your details, and your site is restored within the hour.

Example 2: Updating Contact Email

> Your old admin@yourdomain.com email no longer exists.Log in to your client area, change the contact to newadmin@yourdomain.com, save, and complete the new verification.

FAQs

**Q: How often do I need to verify my domain?**A: Only when you register, transfer, or change your domain contact information.

**Q: Will my website go offline if I don’t verify?**A: Yes. Domains without verified contact info will be suspended until verification is complete.

**Q: Can I use any email address for verification?**A: Use a valid, regularly monitored email. Avoid generic or expired addresses.

Further Assistance

If you’ve followed these steps and still cannot restore access:

  • Gather relevant details (domain name, error messages, what you’ve tried).
  • Submit a support ticket via your Eco Web Hosting client area.

Tip: Keeping your contact details up-to-date in your client area prevents most verification issues!