Billing & Account Management

How to View and Pay Your Invoice

Keeping track of your billing is easy through the Eco Web Hosting client area. You can view, download, and pay your invoices all in one place. 🧾 Step 1: Log in to Your Client Area Visit https://my.ecowebhosting.co.uk and log in using your account credentials. 💼 Step 2: Access Your Invoices 1. From the main dashboard, click Billing > My Invoices 2. You’ll see a list of all current and past invoices, along with their status (Paid, Unpaid, Cancelled) 💳 Step 3: Pay an Invoice 1. Click on any invoice listed as Unpaid 2. Review the invoice details 3. Select your payment method (e.g. saved card, PayPal) 4. Click Pay Now Once the payment is successful, the invoice status will update to Paid and you’ll receive a confirmation email. 📥 Download or Print an Invoice You can also download or print any invoice: - Open the invoice - Click Download PDF at the top-right corner

Last updated on Apr 30, 2025

How to Update Your Payment Method

Keeping your payment details up to date ensures uninterrupted service and successful renewals. You can easily add or update payment methods within your Eco Web Hosting client area. 🔐 Step 1: Log in to Your Client Area Go to https://my.ecowebhosting.co.uk and log in using your credentials. 💳 Step 2: Manage Saved Cards To manage or add new card details: 1. Go to Billing > Payment Methods 2. Click Add New Credit Card to securely add a new card 3. To make a card the default for future invoices, click Make Default ⚠️ Important: This sets the default card, but not necessarily your overall default payment method. See below to ensure all future invoices use the right method. 🧭 Step 3: Set Your Default Payment Method To ensure all future invoices use a specific method (e.g. credit/debit card): 1. Go to My Profile in your client area 2. Find the Default Payment Method section 3. Choose your preferred option (e.g. Credit/Debit Card) 4. Click Save Changes ✅ This will ensure that new invoices are generated with that payment method and will automatically charge saved cards where applicable. 💡 A Note on PayPal Subscriptions If you’ve previously used PayPal, be aware: - PayPal subscriptions are fixed to a recurring amount - If pricing changes (due to upgrades, discounts, or renewals), the subscription won’t update automatically - This can cause mismatches and failed or unassigned payments For this reason, we strongly recommend using a credit/debit card, as it offers more flexibility and avoids these limitations. 🗑 Removing a Card 1. Go to Billing > Payment Methods 2. Click the Delete icon next to any saved card Note: You can't delete a card that's linked to an unpaid invoice or active subscription.

Last updated on Apr 30, 2025

Understanding Your Invoice Status

In your Eco Web Hosting client area, each invoice has a status that reflects its current stage in the billing process. Knowing what these statuses mean can help you stay on top of payments and avoid any service interruptions. 📄 Where to Find Your Invoice Status 1. Log in at: https://my.ecowebhosting.co.uk 2. Go to Billing > My Invoices 3. Each invoice will display a status badge such as Paid, Unpaid, or Overdue 🔍 What Each Status Means ✅ Paid - The invoice has been paid successfully - No further action is needed ❌ Unpaid - The invoice is due and awaiting payment - Click into the invoice to pay online ⏳ Overdue - The due date has passed - Services linked to the invoice may be suspended if payment is not made - Late fees may apply depending on the service 🟠 Payment Pending - A payment has been initiated but hasn’t cleared yet - Most common with Direct Debit or some external payment processors (e.g. PayPal eCheques) - If the payment fails, the invoice will return to Unpaid, and a manual retry or alternate method may be required If a payment has been pending for more than 2–3 working days, please contact support to check the status 🚫 Cancelled - The invoice was voided — typically because the associated service was cancelled or changed - No payment is expected 🔁 Refunded - The invoice was paid, but has since been refunded (either fully or partially) - The refund will return to the original payment method

Last updated on Apr 30, 2025

How to Change Your Billing Contact

Keeping your billing contact information up to date ensures invoices, reminders, and renewal notices go to the right person — especially important for teams, organisations, or managed accounts. 🔐 Step 1: Log in to Your Client Area Visit https://my.ecowebhosting.co.uk and sign in. 👤 Step 2: Go to Your Profile 1. Click on your name in the top-right corner 2. Select My Profile from the dropdown 📝 Step 3: Update Your Billing Contact Info 1. Under the Contact Information section, you can update: - Name - Company (if applicable) - Email address (used for billing notifications) - Phone number - Address 2. Click Save Changes when done 💡 Optional: Add Additional Contacts If someone else (e.g. an accountant or colleague) needs to receive billing notifications: - Go to Contacts/Sub-Accounts - Click Add New Contact - Tick "General Emails" and "Invoice Emails" to allow billing-related communication

Last updated on Apr 30, 2025

How to View Your Billing History

Need to review previous payments, download past invoices, or check for recurring charges? You can easily access your complete billing history from your Eco Web Hosting client area. 🔐 Step 1: Log in to Your Client Area Go to https://my.ecowebhosting.co.uk and log in with your email address and password. 📄 Step 2: Access the Invoices Section 1. From the dashboard, navigate to Billing > My Invoices 2. You’ll see a full list of: - All invoices (paid and unpaid) - Issue dates - Due dates - Payment statuses 📥 Step 3: View, Download, or Print Invoices 1. Click any invoice in the list to open it 2. You’ll see a breakdown of services, dates, and charges 3. To keep a copy: - Click Download PDF at the top of the invoice - Or use your browser’s print function to save it as a PDF 🔁 Recurring Payments and Renewals Recurring hosting or domain services will generate new invoices automatically before renewal. Reviewing your billing history helps track these cycles and understand upcoming charges.

Last updated on Apr 30, 2025