In your Eco Web Hosting client area, each invoice has a status that reflects its current stage in the billing process. Knowing what these statuses mean can help you stay on top of payments and avoid any service interruptions.
📄 Where to Find Your Invoice Status
-
Log in at: https://my.ecowebhosting.co.uk
-
Go to Billing > My Invoices
-
Each invoice will display a status badge such as Paid, Unpaid, or Overdue
🔍 What Each Status Means
✅ Paid
-
The invoice has been paid successfully
-
No further action is needed
❌ Unpaid
-
The invoice is due and awaiting payment
-
Click into the invoice to pay online
⏳ Overdue
-
The due date has passed
-
Services linked to the invoice may be suspended if payment is not made
-
Late fees may apply depending on the service
🟠 Payment Pending
-
A payment has been initiated but hasn’t cleared yet
-
Most common with Direct Debit or some external payment processors (e.g. PayPal eCheques)
-
If the payment fails, the invoice will return to Unpaid, and a manual retry or alternate method may be required
If a payment has been pending for more than 2–3 working days, please contact support to check the status
🚫 Cancelled
-
The invoice was voided — typically because the associated service was cancelled or changed
-
No payment is expected
🔁 Refunded
-
The invoice was paid, but has since been refunded (either fully or partially)
-
The refund will return to the original payment method