If you ever run into an issue or have a question you can’t resolve via the knowledge base, our UK-based support team is here to help. The best way to reach us is by submitting a support ticket through your client area.
🔐 Step 1: Log in to Your Client Area
Visit https://my.ecowebhosting.co.uk and log in with your account credentials.
📩 Step 2: Start a New Ticket
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From the main menu, go to Support > Open Ticket
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Choose the appropriate department:
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Technical Support – for hosting, website, or email issues
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Billing Support – for invoices, payments, or renewals
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Sales – for upgrades, new orders, or product enquiries
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💡 Choosing the right department helps route your request to the right team faster.
📝 Step 3: Fill in Ticket Details
To help us assist you efficiently, include:
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A clear subject line (e.g. “Email not sending from info@mydomain.com”)
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A detailed description of the issue
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Any relevant email addresses, domains, or service names
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Screenshots or error messages (if available)
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Steps you’ve already taken to troubleshoot the issue
🔁 Step 4: Submit and Await Reply
Once submitted, you’ll receive a confirmation email. Our team will review and respond as quickly as possible — often much faster than industry averages.
You can view and reply to your tickets at any time via Support > My Tickets.