How to Add or Remove Additional Contacts / Sub-Accounts

Adding sub-accounts (also called contacts) allows other users — such as team members, developers, or accountants — to access specific areas of your Eco Web Hosting account without sharing your own login details.

You can control what each contact can see or do, and whether they receive notifications.

🔐 Step 1: Log in to Your Client Area

Start by logging in at: https://my.ecowebhosting.co.uk

➕ Step 2: Add a New Contact / Sub-Account

1. Click your name in the top-right corner

2. Select Contacts/Sub-Accounts

3. Click Add New Contact

📝 Step 3: Fill in the Contact Details

• Full name and email address (this becomes their login)

• Phone number (optional)

To allow the contact to log in:

• Tick Activate Sub-Account

• Set a password (they can change it later)

🔧 Step 4: Set Permissions

Tick the boxes for what this sub-account can access:

• View & pay invoices

• Open & reply to support tickets

• Access domains

• Manage products/services

• Modify account details

You can also choose which types of emails they’ll receive (e.g. invoices, domain renewals, support replies).

🗑️ To Remove a Sub-Account

1. Return to Contacts/Sub-Accounts

2. Use the dropdown to select an existing contact

3. Click Delete Contact at the bottom

🔒 You cannot delete the main account contact — only additional ones.