Connecting to Your Hosting Account via FTP

FTP (File Transfer Protocol) lets you connect to your hosting account from an external application like FileZilla, so you can upload, download, and organise your website files with ease — especially useful for larger updates or development work.

🔐 First: Access Your Hosting Control Panel

If you haven’t already, follow this guide to access your hosting control panel:
👉 How to Access Your Web Hosting Control Panel

Once you’re in, go to FTP Accounts to view or create FTP login credentials.

🧾 FTP Connection Details

To connect via FTP, you’ll need the following:

• Host:

  • If your domain is live and pointed to our servers, use your domain (e.g. yourdomain.com)

  • If your domain is not yet pointed, use the server hostname (this was sent in your welcome email)

• Username:
  Found or created in the FTP Accounts section of your control panel

• Password:
  Either set when creating the account, or updated from the control panel

• Port:
  21

• Encryption:
  Use Explicit FTP over TLS if supported

🛠 How to Set Up FileZilla (Example)

1. Download FileZilla: https://filezilla-project.org

2. Open FileZilla and go to File > Site Manager

3. Create a new site and enter:

   • Host: yourdomain.com or the server hostname

   • Port: 21

   • Protocol: FTP – File Transfer Protocol

   • Encryption: Use explicit FTP over TLS if available

   • Logon Type: Normal

   • Username: (from FTP Accounts section)

   • Password: (set when creating the account)

4. Click Connect

You should now see your hosting files appear on the right-hand side of the FileZilla window.

➕ Managing FTP Accounts

To create or manage FTP users:

1. In the hosting control panel, open FTP Accounts

2. Click Create FTP Account

3. Enter:

   • A username

   • A secure password

   • The directory they should have access to (e.g. /domains/yourdomain.com/public_html)

4. Click Create

You can also edit, delete, or change passwords for existing FTP users from the same screen.

🔄 Domain Not Pointed Yet?

If your domain name hasn’t yet been pointed to our servers, that’s no problem — you can still connect using the server hostname, which was included in your welcome email.

This is a useful workaround when:

• You’ve just purchased the domain and DNS hasn’t propagated

• You want to start uploading files before updating nameservers

📁 FTP vs File Manager — When to Use Each

• Use FTP for large uploads, multiple file transfers, or syncing project files

• Use the File Manager (in your control panel) for quick edits or small uploads in the browser